Customer Support Specialist
Chicago, IL or San Francisco, CA · Onsite · $48,000 to $60,000 per year
About Curfew Labs
Curfew Labs builds software that makes work easier. Our flagship, Curfew Suite, is a family of connected business apps – time, expenses, books, projects and signatures on one account. We build quiet, dependable tools that do the tedious, load-bearing work so people don't have to worry when they step away.
The role
You will be the person Curfew Suite customers reach when they need help. You will answer questions, solve problems and make sure what you learn reaches the people building the product.
What you'll do
Answer customer questions by email and in Curfew Suite's own ticketing Troubleshoot problems, reproduce bugs and hand them to engineering clearly
Help new customers set up and get comfortable with the apps
Write and maintain help articles and procedures
Spot patterns in what customers ask and share them with the product team
What you bring
Experience in customer support, ideally for software
Calm, clear and friendly written communication
Patience with problems and persistence in solving them
Comfort learning new software quickly
Familiarity with accounting, timekeeping or business software a plus We work in the office and are open to hybrid schedules.